Asking about a hotel reservation

In this activity, you will interact with a hotel customer service agent.

Your aim is to make several enquiries about your booking using polite, indirect question forms.

Situation

You have already booked a hotel room online. Now you need to contact the hotel to discuss a few requests and questions about your stay.

What you need to ask about:

• You would prefer a room on the ground floor because you dislike lifts (claustrophobia).
• You are travelling with your wife and your son, so you need to request an extra bed.
• You have an appointment at a museum at 9:00 and would like to arrange a taxi in advance.
• You would like to know what time breakfast is served.
• You want to check whether the hotel has fast Wi-Fi.
• Your return flight leaves at 5:00 pm, so you would like to request a late check-out at 2:00 pm.

Important

Try to make all your questions polite and indirect. Avoid very direct forms like “I want…” or “Can you…?”. Instead, use softer language to sound more natural and appropriate.

Click on the widget in the corner to start the call.