Student B – Restaurant Bookings
Answer:
Good afternoon, The Garden Room. How can I help you?
The caller is interested in organising a group meal. You may need to ask how many people there are, what date they want and what time they’d prefer.
Availability
For their group, 19.30 is not available.
You can offer:
19.00 or 20.15
Everyone can sit together.
They can choose:
- a large table in the main restaurant
- a quieter private dining room
The private room has a minimum spend of £150. This includes food and drinks.
Food
There are two vegan starters and two vegan main courses.
For groups of 12+, adults choose from a reduced group menu.
For nut allergies:
You can prepare food without nuts, but nuts are used elsewhere in the kitchen.
If the caller asks about the risk, explain that you cannot guarantee against cross-contamination. Someone with a severe allergy should speak to the manager.
Accessibility
- Step-free main entrance
- Dining areas wheelchair accessible
- Accessible toilet on the same floor
Children
- Children welcome
- Children’s menu available
- Highchairs available
- Children’s menu available until 20.00
Booking
| Condition | Details |
|---|---|
| Deposit | £10 per person |
| Pre-order | Adult meals 5 days before |
| Children | Don’t need to pre-order |
| Cancellation | Deposit refundable up to 72 hours before |
Make it natural: Don’t explain every condition immediately. For example, if the caller asks about nut allergies, tell them you can prepare food without nuts but there is something they should be aware of. Let them ask a follow-up question.