1. City Cookery School
Student B – Receptionist
Answer the phone:
Good morning, City Cookery School. How can I help you?
Use this information to answer the caller’s questions.
| Information | Details |
|---|---|
| Course | Italian Cooking for Beginners |
| Next course | 12 September |
| Day | Saturdays |
| Time | 10.00–12.30 |
| Length | 6 weeks |
| Price | £120 |
| Location | 18 Market Street |
| Class size | Maximum 10 |
| Experience | Complete beginners welcome |
| Ingredients | Included |
| Equipment | Provided – students don’t need to bring any |
Don’t give all the information at once. Answer the caller’s questions and ask “Is there anything else you’d like to know?” if appropriate.
2. Room to Rent
Student B – Maya
Answer the phone:
Hello, Maya speaking.
Use this information:
| Information | Details |
|---|---|
| Location | Rose Street |
| City centre | About 10 minutes’ walk |
| Rent | £650 per month |
| Bills | Not included |
| Approx. bills | £80 per month |
| Other residents | 2 |
| Furniture | Room is furnished |
| Shared spaces | Kitchen and living room |
| Garden | Small garden |
| Parking | No private parking |
| Pets | Not allowed |
| Viewings | Evenings or weekends |
Remember: you’re advertising the room, so be friendly and helpful, but let the caller ask the questions.
3. Highland Adventures
Student B – Highland Adventures
Answer:
Good morning, Highland Adventures. How can I help you?
| Information | Details |
|---|---|
| Price | £35 per person |
| Days | Saturday and Sunday |
| Meeting place | Outside Central Station, by the main entrance |
| Meet | 8.45 |
| Leave | 9.00 |
| Return | About 18.00 |
| Level | Suitable for beginners |
| Bring | Walking shoes, warm clothes and lunch |
| Provided | Transport, water and snacks |
| This Saturday | 4 places currently available |
| Booking | Can book by phone |
Only answer the question the caller asks. Don’t automatically tell them the meeting time, price and return time together.
4. Guitar Lessons
Student B – Ben
Answer:
Hello, Ben speaking.
| Information | Details |
|---|---|
| One-hour lesson | £30 |
| 30-minute lesson | £18 |
| Location | Ben’s home studio, Green Road |
| Days | Monday–Thursday |
| Evening lessons | Latest lesson starts at 20.00 |
| Frequency | Weekly or individual lessons |
| Guitar | Students normally bring their own |
| New students | Can use Ben’s spare guitar for the first lesson |
| Beginners | Welcome |
| Free first lesson? | No |
If the caller doesn’t have a guitar, explain that they can use yours for their first lesson.
5. Riverside Café
Student B – Anna, Café Manager
Answer:
Good morning, Riverside Café. How can I help you?
| Information | Details |
|---|---|
| Job | Café assistant |
| Work | Take orders, serve food/drinks, clear tables, help clean |
| Days | Saturday and/or Sunday |
| Hours | 09.00–17.00 |
| Pay | £13 per hour |
| Experience | Not necessary |
| Training | Provided |
| Minimum age | 18 |
| Location | 25 King Street |
| Next step | Arrange an interview with Anna |
Don’t interview the caller. This activity is about them asking you for information about the job.